About

Canada's mandatory drug shortage and discontinuation reporting website is operated by Bell Canada under contract with Health Canada.

Drug shortages are a complex global problem. Health Canada recognizes the negative impact of drug shortages on patients, health care professionals and the health care system, and works together with stakeholders to build a more open and secure drug supply system. Everyone has a role to play in addressing drug shortages. Further information about the roles and responsibilities of stakeholders can be found in the MSSC Multi-Stakeholder Toolkit.

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How to create a company user account

Log in with a valid company administrator account provided by Health Canada to Drug Shortages Canada.
If your company does not have an administrator account please contact Health Canada.
Note: Only those users with a valid company administrator account can create new accounts for their company.
To create a new user, select “Manage Accounts” under Profile. Click <Create new account>.
Select new user role as either “administrator delegate” or “delegate”. Complete new user’s account information. Click <Create>.
New users will receive an email notification. The new user confirms their account by following the directions in the account verification email.


How to create a public user account

From Drug Shortages Canada, select <Create Account>.
Complete user information.
If you want to receive messages from the website for reports about specific products or companies, click “Receive email notifications”.
If you want to receive a daily message for all created and updated reports, click “Receive all notifications”.
Go to the Resources page for help on how to set up your notifications.
Click <Create>.
New users will receive an email notification. The new user confirms their account by following the directions in the account verification email.

Contact us

Contact Health Canada

For questions related to reporting drug shortages and discontinuations, contact Health Canada.

Contact Health Canada

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